Becoming lean requires alignment across the ENTIRE organization, from the services on the front lines to the back office.
The Lean Office
The books in the Lean Office collection will help you banish the waste from this often overlooked component of the Lean transformation.
Lean for Service
First, the Toyota Production System revolutionized the auto industry. Then, Lean forever altered the history of manufacturing. As Lean healthcare begins to gain steam, are the service industries Lean’s next great conquest? Only time will tell. Honestly, judging by the books that are available on the topic of Lean for service, there is still much room for development and refinement of the key principles. The below texts represent the best of what is available.
Editior’s Note: CAUTION! Stay away from any book that focuses on “Lean Six Sigma” or “Lean Sigma”! Lean and Six Sigma are not toolboxes from which we can pick-and-choose the “tools” we need; they are foundational business philosophies with very unique – and often very conflicting – approaches to the operation, management and improvement of organizations.