In the first ever interview for TheKaiZone, it was my great honor to catch-up this week with one of the co-authors of the new book, The Toyota Way to Service Excellence: Lean Transformation in Service Organizations, Karyn Ross.
About the Author, Karyn Ross
Karyn is uniquely qualified to write what I am sure will become THE book on Lean for services, having spent her entire career in the service industries. She is a consultant, a coach and accomplished Toyota Way practitioner who has successfully taught Lean for services across all levels in service sectors as diverse as financial services, HR, transportation and retail. And if that’s not enough, she is also one of the most thoughtful and personable Lean thinkers I have ever had the good fortune to meet.
If you like what you hear – and I am sure that you will – you can reach Karyn on her website at KarynRossConsulting.com. Email her at Karyn@karynrossconsulting.com. Or connect with her and follow her posts on LinkedIn. [Read more…]