TheKaiZone is back with the second post of our three-part series on the dynamics of accountability in Lean organizations (read Part 1 here).
Accountability. We all want it. In fact, we DEMAND it, especially when things go wrong. Yet, few of us understand what it is and how it works. Could it be that our misguided attempt to hold others “accountable” is the root cause that underlies our seeming lack of accountability? And if so, can this accountability paradox be reversed?
Lisa’s Story: A Case Study in Holding Others Accountable
Ladies and gentlemen, the story you are about to read is true . . . and – to our great dismay – all too common. The names and titles have been changed to protect the “accountable” parties. [Read more…]