When you think of the great individuals in lean history, what names come to mind?  W. Edwards Deming.  Taiichi Ohno.  Shigeo Shingo.  Don Messersmith.  Oh, you’ve never heard of Don Messersmith?  Perhaps, you’re not familiar with the name, but I can almost guarantee that you are familiar with his work. Don Messermith is an esteemed professor emeritus … Continue reading 5 Whys Folklore:
The Truth Behind a Monumental Mystery